Orders placed after midday (CET) Monday to Friday will be dispatched the following working day. We process all orders received for smaller items weighing less than 70 kg each morning (Monday to Friday) before midday (CET or UTC +1) and usually they will be dispatched the same day. Exposure to light, heat or damp may cause slight discolouration or minor adjustments in size, but this is entirely normal and shouldn’t be considered a defect.Īs a rule, all orders destined within Italy should arrive within 1-3 working days, whilst for countries within the EU the estimated delivery time is 2-6 working days and 8-10 for other destinations. Remember that wood is a natural material and can be delicate and photosensitive. Please avoid using detergents on wood and always dry it carefully after cleaning to prevent streaks or patches forming. If you are a particularly assiduous cleaner or you have difficulty removing a mark, you can use specialist stone cleaning products and, if to set your mind at rest you can periodically apply a new coat of sealant.įor cleaning stone, wood and metal, simply use a soft cloth with water or a neutral detergent. Please DO NOT use cleaners containing abrasive cleansers, ammonia, bleach, acid or even those “homemade remedies” made from lemon, vinegar and the like. The important thing is to act quickly before a substance is absorbed into the stone, as that is when it causes staining. The sealant acts as a temporary barrier that allows you to have a few hours between the moment a staining substance (for example, wine or coffee) comes into contact with the stone and the moment you wipe it off. That said, please bear in mind that there is no sealer on the market that can make natural stone 100% stain proof, especially if you leave the staining agent on it for a prolonged period. This helps to preserve the product without compromising the wonderful natural look and feel of the stone. Since we do not like to paint the surface of our lovely stones with transparent paints or resins, we apply three coats of the highest possible level of protective sealant. Acrylic is a flammable material.All our finished products leave our Tuscan premises pre-sealed. You can find this product online or at selected retail stores.ĪVF Accessories are not suitable for dishwashers or for use with very hot foods and liquids and should be used in conjunction with the proper serving ware that will not scratch the surface.ĪVF Bowls are NOT ASHTRAYS, and should never be used as such. We recommend using Novus Acrylic polishes and cleaners. Periodically, you can polish your acrylic piece to remove fine scratches and bring back the acrylic to its original glossy shine. Please note that using any products containing ammonia, acetone or lactic acid will permanently damage the acrylic. If a rubber bumper should come off, they can be replaced with similar new ones found at most hardware stores. If you purchased a printed piece, the bottom of the bowl is sealed with a sealant, but it is not impenetrable and can be scratched. It is recommended that you use a suede style chamois polishing cloth and/or a non-abrasive paper towel along with a cleaning fluid stating that it is suitable for use on acrylic.ĭo not place your piece on rough or uneven surfaces that can scrape the bottom. It is important that you take proper care of your piece to ensure that it will last a long time without being damaged.
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